前台接待4～5千

1.了解每一班抵店客人信息，检查房间状态和功能。Go through relevant information about arrivals during shift; VIP. Regular guests. groups. etc. Room situation and functions. 2.认真地、准确地获取客人付款细节以及其它登记信息。Responsible for obtaining proper payment details and other registration information from the guest. 3.根据预订及客人要求分配房间。Assign adequate room as per reservation and request from guest. 4.准备房间钥匙袋，并写上房间号码、房价、离店日期。解释电梯和房间钥匙使用方法。Prepare key wallet. with room number. rate and departure date. 5.祝愿客人住店愉快。Explain use of elevators and room key and wish a pleasant stay. 6.把客人详细资料输入电脑系统，并注明客人的特殊需求。Enter the guest-details in the guest profile in the computer. with any special requests when applicable. 7.按房间号码把登记卡放到架子上存档。Files the registration card under the room-number in the in-house rack.8.按酒店服务规范和服务程序为客人办理贵重物品寄存的保险箱服务。Handle safe-deposit boxes in accordance with hotel procedures. 9.为客人提供外币兑换服务。Handle foreign currency exchange. 10.维持与客房部的良好关系.迅速将有关客人提前离店、提前抵店、等特殊要求通知管家部。Maintain good working relations with Housekeeping; promptly inform about early departures. early arrivals. extended stays. late check-outs. room-moves. special requests etc.11.根据酒店服务程序为客人办理离店手续，确保客人准确付款。Handle check-out according to hotel procedure. to ensure correct payment. 12.熟练掌握现金付款、信用卡、支票、外币和转账等有关程序。Know and understand the importance of correct procedures regarding cash payment. credit cards. cheques. foreign currency and billing.13.询问客人是否入住愉快，记录客人意见和反馈并向上级汇报。Inquire if the guest had a pleasant stay. Note down any comments and feedback for Management’s information. 14. Wanda Club member introduction. enrollment and recognize.万悦会会员介绍.引入以及认知15.在预订部下班后协助预订工作。Handle reservations when Reservation Office is closed. Obtains name. arrival date. departure date. payment method. preferred room-type and contact telephone-number Discipline staff when necessary.